On the platform Ncc.it you can enter the services with an advance of five days from the date of the ride, however the system will start looking for your car immediately. This is because we want to make sure that drivers are really available, so as not to create disruption. As soon as the system has found a partner willing to do your run it will send you a notification on the app or an email in case you did not have our app installed on your device.

When you ask a last minute or scheduled journey, the system generates a pre-authorisation on the card you have entered in the payment methods, to protect Ncc.it and its partners from cancellation of journeys in a manner not in accordance with our cancellation policies. Pre-authorization can be done on any type of card you have entered, credit card, debit or prepaid card. The amount that is blocked, it is collected at the end of the journey but may undergo minor changes depending on the time and the way that is made to reach your destination. In any case if the service will not be carried out by one of our partners the pre-authorisation will automatically expire after 7 days, which are counted from when you make the booking.

When you are at the time of booking, you will need to enter or have a valid credit card already available in your account, this will allow you to have the choice to pay in advance by credit card or pay in cash directly to the driver at the end of the service. I advise you that in any case the system will carry out a pre-authorisation of the amount equal to the cost of the journey. Where you have decided to pay in cash, the pre-authorisation will expire after two days after the service, without any kind of additional cost.

FAQs Archive - Page 6 of 6 - Ncc.it

Booking time

direzione@ncc.it2024-02-01T12:37:58+01:002 July 2022|customer section, Customers - App and Portal Usage|

On the platform Ncc.it you can enter the services with an advance of five days from the date of the ride, however the system will start looking for your car immediately. This is because we [...]

Pre-authorisation

direzione@ncc.it2024-02-01T12:35:12+01:002 July 2022|Customer - Payments and Invoicing, customer section|

When you ask a last minute or scheduled journey, the system generates a pre-authorisation on the card you have entered in the payment methods, to protect Ncc.it and its partners from cancellation of journeys in [...]

Refused payment

direzione@ncc.it2024-01-09T14:52:09+01:002 July 2022|Customer - Payments and Invoicing, customer section|

When you request a journey, the system checks and blocks the availability of the service amount with a pre-authorization. If the funds aren’t found in the credit or debit card, the process is interrupted and [...]

Type of payment

direzione@ncc.it2024-01-09T14:41:52+01:009 June 2022|Customer - Payments and Invoicing, customer section|

When you are at the time of booking, you will need to enter or have a valid credit card already available in your account, this will allow you to have the choice to pay in [...]