It may happen that during a service, the customer leaves something of their property in the vehicle and needs it returned. In this case, the app allows you to call the customer for 10 minutes after you have closed the service with the 'END SERVICE' button. If ten minutes have passed and you don't know how to contact them, you can call support at +393931335626 or send an email to supporto@ncc.it , and we will connect you with them as soon as possible.

Dear partner we know you are extremely professional! But we like to always remember what we want to offer to our customers, so we ask you for essential precautions to perform your job at best. Keep your car clean and efficient Being polite and professional with passengers is essential Your work clothing is our first business card (Always use dark clothes so be as professional as possible) You load the luggage of customers in the luggage compartment Do not smoke on duty Do not use your mobile while driving Do not interrupt the service unless requested by the passenger Our partner support channels are reserved exclusively for you, do not share them with customers

In this section you will find the standard rates: SEDANS Normale Price per KM 1,20 Price per minute 0,30 Cost of call 4,50 Minimum cost: 13,00 Luxury Price per KM 1,30 Price per minute 0,50 Cost of call 5,50 Minimum cost 15,00 € SINGLE VOLUMES Normale Price per KM 1,20 Price per minute 0,55 Cost of call 7,50 Minimum cost 14,00 € Luxury Price per KM 1,60 Price per minute 0,70 Cost of call 8,50 Minimum cost € 16.00 Rates may vary at the discretion of Ncc.it based on events, times, days or activities.

FAQs Archive - Page 4 of 6 - Ncc.it

Exclusions from the platform

direzione@ncc.it2024-01-31T13:55:47+01:002 July 2022|drivers section, Policies / Procedures|

We at Ncc.it dedicate attention and respect to our partners... Sometimes a customer can ask you for a return service directly without going through the app. This is strictly prohibited as expressed in the contract [...]

Lost and found

direzione@ncc.it2024-01-31T13:20:58+01:002 July 2022|drivers section, Policies / Procedures|

It may happen that during a service, the customer leaves something of their property in the vehicle and needs it returned. In this case, the app allows you to call the customer for 10 minutes [...]

Penalty for customer cancellations

direzione@ncc.it2024-02-11T13:25:29+01:002 July 2022|drivers section, Policies / Procedures|

You are the most valuable asset we have, so we are committed to providing you with safety and peace of mind while you work. That's why our cancellation policies regarding customers are strict but fair! [...]

Behaviour in the car

direzione@ncc.it2024-01-31T16:24:21+01:002 July 2022|drivers section, Policies / Procedures|

Dear partner we know you are extremely professional! But we like to always remember what we want to offer to our customers, so we ask you for essential precautions to perform your job at best. [...]

Logout

direzione@ncc.it2024-01-10T15:11:46+01:002 July 2022|customer section, Customers - App and Portal Usage, drivers section|

By clicking on the logout button you will exit the app, of course all your data and your information are recorded in our data base but to return and use the services of the app [...]

Problems to download the app

direzione@ncc.it2024-01-10T14:52:25+01:002 July 2022|customer section, Customers - App and Portal Usage, drivers section|

To download the app you can connect to the following pages depending on your device: Customers Apple store Play store Drivers Apple store Driver Play store Driver

Standard rates

direzione@ncc.it2024-01-31T12:28:56+01:002 July 2022|Customer - Payments and Invoicing, customer section, drivers section, Policies / Procedures|

In this section you will find the standard rates: SEDANS Normale Price per KM 1,20 Price per minute 0,30 Cost of call 4,50 Minimum cost: 13,00 Luxury Price per KM 1,30 Price per [...]

What do I need to book

direzione@ncc.it2022-07-02T16:34:19+02:002 July 2022|customer section|

ADDRESS OF DEPARTURE ADDRESS OF DESTINATION DATA HOUR Flight, train, ship, if any CREDIT CARD

What do I need to register

direzione@ncc.it2024-01-10T14:43:29+01:002 July 2022|customer section, Customers - App and Portal Usage|

First the system will ask you to enter your mobile number, with which you intend to request journeys. Once entered we will send you by SMS the confirmation code, which you must write in the [...]

Set the date and time in the app

direzione@ncc.it2024-01-10T14:42:21+01:002 July 2022|customer section, Customers - App and Portal Usage|

On the main screen called "New Journey" you will have the option to set the date and time of the service. Side to the middle box called "Where are we going?" Click on the calendar [...]