Forgot Password
If you forget your password, don't worry, we have a way to recover it... FROM THE PORTAL Once you enter your mobile number and input the confirmation code sent by our system, you will reach [...]
The Ncc.it percentage
You call it a percentage, but on the Ncc.it platform, you will find it referred to as 'Service Cost.' This indicates the amount in percentage that you are willing to recognize to us for passing [...]
The removal of the vehicle
To remove a vehicle from your fleet, you need to access the Desktop version of the Ncc.it platform. Go to the 'Vehicles' page and locate the one you want to remove from your list. At [...]
Vehicle selection
When you want to go online, you will need to choose a vehicle from those registered and approved in your company. If your account does not have a vehicle associated among those available, the system [...]
Message section
In this section, you can find the communications and the latest updates that we have dedicated to you. When the message has an orange stripe on the side, it means it's new and has not [...]
Electric cars
We want to pay special attention to our planet... We value and support our partners who have chosen to work with electric vehicles. For this reason, we have made the ownership of electric vehicles one [...]
Policies for Driver’s Non-Appearance
1. What is the Driver's Non-Appearance? It indicates a driver who is not at the pick-up location within the established time (specified in the ride). According to Ncc.it policies, the driver's non-appearance occurs when the [...]
Exclusions from the platform
We at Ncc.it dedicate attention and respect to our partners... Sometimes a customer can ask you for a return service directly without going through the app. This is strictly prohibited as expressed in the contract [...]
Lost and found
It may happen that during a service, the customer leaves something of their property in the vehicle and needs it returned. In this case, the app allows you to call the customer for 10 minutes [...]
Penalty for customer cancellations
You are the most valuable asset we have, so we are committed to providing you with safety and peace of mind while you work. That's why our cancellation policies regarding customers are strict but fair! [...]
