You are the most valuable asset we have, so we are committed to providing you with safety and peace of mind while you work.
That’s why our cancellation policies regarding customers are strict but fair!
They aim to ensure that your time is compensated fairly. That’s why we may even charge the customer 100% of the service fee if they do not cancel the reservation in time.
The customer has the right to cancel the chauffeur rental service reservation at any time. If the cancellation occurs within the last 6 hours before the pickup time, the driver will be subject to compensation according to the following percentages:
– 30% of the driver’s fee if the customer cancels between 4 and 6 hours before the pickup time.
– 50% of the driver’s fee if the customer cancels between 2 and 4 hours before the pickup time.
– 100% of the driver’s fee if the customer cancels within 2 hours before the pickup time, as specified in the “Customer No Show and Waiting Times Policy”.
However, in the six hours preceding the service, sometimes situations beyond the customers’ control may occur, such as sudden cancellations of the originally connected train or flight. In this case, the customer must immediately notify Ncc.it, providing proof of the cancellation and its time. Of course, in the absence of such notice, the previously described ordinary cancellation policy will apply. But if the customer proves the cancellation as described above, the service will not be charged to the customer and will not be included in your next payment.
