Dear Partner,
We are grateful for your commitment to providing quality service to our clients. Your dedication and professionalism are essential for the success of Ncc.it and to ensure an impeccable chauffeured rental experience for those who use our services.
We understand that there are moments when unforeseen circumstances arise, necessitating the cancellation of a reservation. However, we would like to emphasize the importance of minimizing cancellations to the fullest extent possible and seeking alternatives only when absolutely necessary.
Each cancellation causes inconvenience to our clients and reflects on the image of our company. Therefore, we strongly encourage you to carefully plan your activities and strive to be as available as possible to honor the reservations you have accepted.
Remember that your punctuality and reliability are fundamental values for us and for our clients. We therefore ask you to do your best to avoid cancellations, except in cases of absolute necessity.
Proportional Penalties:
– Cancelled within 2 hours before the pickup time: 30% of the driver’s fee.
– Cancelled between 2 and 4 hours before the pickup time: 20% of the driver’s fee.
– Cancelled between 4 and 6 hours before the pickup time: 10% of the driver’s fee.
Feedback and Monitoring: We will closely monitor partner cancellations and assess any impacts on clients to continuously improve our service.
These policies are designed to ensure fair management of cancellations, protecting both our clients and our partners. We thank you for your understanding and cooperation.
