The term ‘no show’ indicates that the customer is unreachable by phone and did not present themselves to the driver within the specified timeframe, while the driver is waiting with the sign.
These are the waiting times you are required to observe if the customer is unreachable and does not appear before you while you are waiting with the sign:
For airport arrival services, we commit to waiting up to 60 minutes after your flight’s landing.
For train station arrival services, we commit to waiting up to 20 minutes.
For port arrivals, we commit to waiting up to 30 minutes.
For all other services, we commit to waiting up to 15 minutes.
In case of contact with the customer who is unable to exit due to reasons beyond their control (such as passport control or baggage claim), the driver is required to wait to ensure the service is completed.
Once the time limits have expired, the procedure to follow in case of customer no-show is:
Swipe the “Customer on board” button.
Wait for one minute, after which you can swipe the “Close service” button.
PLEASE NOTE
We cannot intervene to rectify your mistakes if you click the “cash paid” button, the service will not be counted for you and you will not find it in your earnings section.
In case of the driver’s failure to appear for violating the following rules, a penalty for the driver’s failure to appear will be applied.
