The term ‘no show’ indicates that we were unable to reach you by phone and that you did not present yourself to the driver within the specified time, while the latter was waiting for you with the sign.
For airport arrival services, we commit to waiting up to 60 minutes from the landing of your flight. For train station arrival services, we commit to waiting up to 20 minutes. For port arrivals, we commit to waiting up to 30 minutes. For all other services, we commit to waiting up to 15 minutes. In case you encounter difficulties reaching us due to reasons beyond your control (such as passport checks or delays in baggage claim), our driver will be available to wait for you to ensure that the service is successfully completed.
PLEASE NOTE:
It is essential that you contact us within the aforementioned timeframes to ensure your presence.
In the event of a customer no-show, 100% of the service cost will be charged.
Dear Partner,
We are grateful for your commitment to providing quality service to our clients. Your dedication and professionalism are essential for the success of Ncc.it and to ensure an impeccable chauffeured rental experience for those who use our services.
We understand that there are moments when unforeseen circumstances arise, necessitating the cancellation of a reservation. However, we would like to emphasize the importance of minimizing cancellations to the fullest extent possible and seeking alternatives only when absolutely necessary.
Each cancellation causes inconvenience to our clients and reflects on the image of our company. Therefore, we strongly encourage you to carefully plan your activities and strive to be as available as possible to honor the reservations you have accepted.
Remember that your punctuality and reliability are fundamental values for us and for our clients. We therefore ask you to do your best to avoid cancellations, except in cases of absolute necessity.
Proportional Penalties:
– Cancelled within 2 hours before the pickup time: 30% of the driver’s fee.
– Cancelled between 2 and 4 hours before the pickup time: 20% of the driver’s fee.
– Cancelled between 4 and 6 hours before the pickup time: 10% of the driver’s fee.
Feedback and Monitoring: We will closely monitor partner cancellations and assess any impacts on clients to continuously improve our service.
These policies are designed to ensure fair management of cancellations, protecting both our clients and our partners. We thank you for your understanding and cooperation.
The term ‘no show’ indicates that the customer is unreachable by phone and did not present themselves to the driver within the specified timeframe, while the driver is waiting with the sign.
These are the waiting times you are required to observe if the customer is unreachable and does not appear before you while you are waiting with the sign:
For airport arrival services, we commit to waiting up to 60 minutes after your flight’s landing.
For train station arrival services, we commit to waiting up to 20 minutes.
For port arrivals, we commit to waiting up to 30 minutes.
For all other services, we commit to waiting up to 15 minutes.
In case of contact with the customer who is unable to exit due to reasons beyond their control (such as passport control or baggage claim), the driver is required to wait to ensure the service is completed.
Once the time limits have expired, the procedure to follow in case of customer no-show is:
Swipe the “Customer on board” button.
Wait for one minute, after which you can swipe the “Close service” button.
PLEASE NOTE
We cannot intervene to rectify your mistakes if you click the “cash paid” button, the service will not be counted for you and you will not find it in your earnings section.
In case of the driver’s failure to appear for violating the following rules, a penalty for the driver’s failure to appear will be applied.
The customer has the right to cancel the chauffeur rental service reservation at any time, personally executing the cancellation through the Portal or the Ncc.it app or by contacting Ncc.it technical support in case of any issues.
If the service cancellation occurs within the last 6 hours before the pickup time, the driver will be subject to compensations according to the following percentages:
– 30% of the driver’s fee if the customer cancels between 4 and 6 hours before the pickup time.
– 50% of the driver’s fee if the customer cancels between 2 and 4 hours before the pickup time.
– 100% of the driver’s fee if the customer cancels within 2 hours before the pickup time, as specified in the ‘Customer No Show Policy’.
However, in the event of cancellation of the originally connected train or flight to the chauffeur rental service, the customer must immediately notify NCC.it, providing evidence of the cancellation. In the absence of such notice, the previously described ordinary cancellation policy will apply.
The term ‘no show’ indicates that we were unable to reach you by phone and that you did not present yourself to the driver within the specified time, while the latter was waiting for you with the sign.
For airport arrival services, we commit to waiting up to 60 minutes from the landing of your flight.
For train station arrival services, we commit to waiting up to 20 minutes.
For port arrivals, we commit to waiting up to 30 minutes.
For all other services, we commit to waiting up to 15 minutes.
In case you encounter difficulties reaching us due to reasons beyond your control (such as passport checks or delays in baggage claim), our driver will be available to wait for you to ensure that the service is successfully completed.
PLEASE NOTE:
It is essential that you contact us within the aforementioned timeframes to ensure your presence.
In the event of a customer no-show, 100% of the service cost will be charged.
On the Ncc.it platform, you can schedule services with a lead time of five days from the date of the ride; however, the system will start looking for your vehicle right away. This is because we want to ensure that drivers are genuinely available, so as not to create inconveniences. As soon as the system finds a partner willing to fulfill your ride, it will send you a notification on the app or an email if you don’t have our app installed on your device
These are the most important pieces of information we have about you… with which we and our clients can contact you. You can change them at any time,
Phone (Mobile) Email
To change them, you just need to click on the desired field and follow the guided procedure. In both situations, you will be asked to confirm the change with the confirmation code, in the case of the phone.
And with the confirmation email in the case of a change in the contact email.
In this section, you find your personal data that you entered during the registration on the Ncc.it platform.
If you want to make changes, you just need to select the field you want to modify, enter the new information, and then exit the page. The system saves the new information every time it detects a change.
Once logged into the app, you will find yourself on the ‘map’ page. At the top right of the screen, you will see the dark gray round button.
Clicking it will emit a sound and start flashing orange. This means you are now online, and the system will start considering you for ride assignments.
Clicking on the arrow in the center of the menu will open a dropdown where it will say ‘Processing rides.’ This indicates that everything is working smoothly, and you are ready to receive rides.
Your earnings are the difference between the price paid by the customer on the Ncc.it platform and the ‘Service Amount,’ which is calculated based on the percentage set by the main account of your company.
PLEASE NOTE All prices on the Ncc.it platform include 10% or 22% VAT, depending on the type of service offered.
The confirmation code is sent directly by Google after you have entered and confirmed your mobile number in the first step to access your dedicated area. This code is not dependent on the Ncc.it platform, so the delivery times may vary depending on Google’s traffic. It generally arrives within a few seconds, but sometimes it may take longer. Once you have entered the mobile number, we recommend waiting at least a minute before requesting another new one, to avoid further congesting the system and waiting even longer to access your dedicated area.
To access, you need to have your registered mobile number at hand… The system will first ask you to enter it, and in the next step, it will send you the verification code that you need to input in the second step. At this point, once verified that it’s you, you will need to enter the password you chose when registering on the Ncc.it platform.”
To receive the earnings from completed rides, you must provide us with your bank account (IBAN). This can only be done from the desktop version of the Ncc.it platform.
To set up your bank account correctly, where you will receive your earnings, you need to access the desktop version of the Ncc.it platform and go to the ‘Company Profile’ section.
Here, you will find the IBAN field where you should enter your bank details accurately. Additionally, attach a bank statement confirming that the account is associated with your company.
Until you have successfully configured this crucial step, your earnings will be blocked
During the registration phase on the platform, you would have entered all the required documents and information to be able to drive with us. Now, you need to download the app from your app store, and as soon as the download is complete, you can log in with the credentials created during registration.
From the desktop version of the Ncc.it platform, access the ‘Company Profile’ section.
You will find a box called ‘Payment Day’ where you can select the day you want to close the weekly accounting. Your credit to the indicated bank account will be made after 5 working days.
We recommend not choosing the early days of the week to avoid any blocks by our algorithm in the assignment of cash-paid rides.
Once you log in to the app, you will find yourself on the initial screen called ‘map.’ At the bottom center of the menu, you will see a small arrow pointing upwards. By clicking on it, your status will be indicated.
You are Off-Line: In this situation, the system will not consider you for ride assignments. Processing rides (ON-Line): In this situation, thanks to our algorithm, the system will take you into consideration for ride assignments.
You can set it by accessing the desktop portal on the ‘Company Profile’ page. On this page, you can copy the script generated by the system. Provide the script to your programmer, set the partner emblem on the homepage of your website or in the footer.
Once the operation is completed, paste the URL of the page hosting the emblem into the dedicated space, and you’re done. Our bot will constantly check the presence of the script on your site and assign you rides in a prioritized manner.
PLEASE NOTE:
The “Link” is the second of the fundamental parameters for the assignment of rides.
The ‘archive’ page is the real control center during the normal course of a ride. Here, you have a history of completed rides and a list of ongoing and future rides. By clicking on a ride, you can access all the key information: Date, Time, Departure Address, Customer’s Name, and Number.
Twenty minutes before the start of the service, several features are activated, including:
- Navigation function to the departure address
- The ability to contact the customer
- Tracking of your vehicle (visible to the waiting customer)
Here is the complete list of drivers registered in your company. On this page, you have a comprehensive view of their productivity with information related to the services already provided.
WARNINGS The first driver you see on this page is the main account of your company, the one that makes major changes. If you delete this account, you won’t be able to access your corporate account anymore.
Furthermore, on this page, you can see who is online and the satisfaction rating (Stars) given by customers.
PLEASE NOTE The satisfaction rating (Stars) is one of the main factors for the assignment of rides. Keep an eye on your drivers to receive more rides than other partners.
In the ‘rides’ page, you can find all the concluded ones that have generated accounting. Additionally, you have a view of the future rides already assigned to you. You can apply filters using the selection boxes at the top above the list to better understand what interests you.
PLEASE NOTE
A ride canceled by the customer, in case of a penalty, generates accounting, and therefore, you would see it in your list.
Keep track of all the personal data of your company. Additionally, here you can manage the main information for the accreditation of your earnings and the fundamental parameters for the assignment of rides
This is the main page when you access the Ncc.it platform from the desktop version. Here, you get an initial overview of your monthly activities. We constantly update this page to provide you with more data to enhance your work performance.
Here is the complete list of vehicles that are registered in your company. On this page, you have an overview of the status of your fleet:
Verified: These are the vehicles that have all the documents still not expired and verified by our offices.
To be verified: These are the ones that are awaiting checks by our staff.
If you forget your password, don’t worry, we have a way to recover it…
FROM THE PORTAL
Once you enter your mobile number and input the confirmation code sent by our system, you will reach the step where you need to enter the password. Look carefully inside the box where you enter the password, and on the right side, you will see the red text saying “Forgot Password.” By clicking on it, you will start the procedure to recover your password.
FROM THE APP
The system, automatically recognizing your number, will display your email in the first box, which you provided during registration. (If you intend to change the email, this is not the time to do it.)
Below the orange “LOGIN” button, you will find the button to start the password recovery procedure. If you click it, you just need to follow the guided procedure to easily access your app.
PLEASE NOTE:
To complete the recovery procedure, you need access to the email listed in the Email
You call it a percentage, but on the Ncc.it platform, you will find it referred to as ‘Service Cost.’ This indicates the amount in percentage that you are willing to recognize to us for passing you the rides. You can set it by accessing the desktop portal on the ‘Company Profile’ page. You can increase it as much as you want, but you cannot go below 13%.
PLEASE NOTE:
The ‘Service Cost’ is the first of the fundamental parameters for the assignment of rides. When you modify this value, the system will inform you of how many Ncc.it partner companies are recognizing the same percentage.
To remove a vehicle from your fleet, you need to access the Desktop version of the Ncc.it platform. Go to the ‘Vehicles’ page and locate the one you want to remove from your list. At the beginning of the row on the left, you will find the red trash bin symbol. Clicking it will prompt the system to ask for additional confirmation to delete the selected vehicle.
Once the deletion is confirmed, the vehicle will no longer be visible in your list.
PLEASE NOTE:
Once the vehicle is deleted, to add it again, it will be necessary to upload all the documents of the vehicle from the beginning.
When you want to go online, you will need to choose a vehicle from those registered and approved in your company. If your account does not have a vehicle associated among those available, the system will suggest selecting from those that are free, meaning not currently in use by your colleagues.
PLEASE NOTE If you are offline and one of your colleagues goes online, they can choose to use the vehicle that was associated with your account the last time you were online with the Ncc.it app. In this case, when you go online, the vehicle you last used, which is currently in use by your colleague, will not be selectable by you until your colleague goes offline.
In this section, you can find the communications and the latest updates that we have dedicated to you. When the message has an orange stripe on the side, it means it’s new and has not been read yet.
We want to pay special attention to our planet… We value and support our partners who have chosen to work with electric vehicles. For this reason, we have made the ownership of electric vehicles one of the key parameters for the assignment of rides.
“The future of our planet is determined by small actions.
1. What is the Driver’s Non-Appearance?
It indicates a driver who is not at the pick-up location within the established time (specified in the ride).
According to Ncc.it policies, the driver’s non-appearance occurs when the driver is not at the pick-up point at the scheduled time, as confirmed by geolocation and the customer’s view of the driver’s location through the customer app. In this case, the transfer is canceled.
2. Causes of Driver’s Non-Appearance:
The driver’s non-appearance can occur for various reasons:
– The driver may not have reached the pick-up point due to forgetfulness.
– Driver delay due to suboptimal scheduling (acceptance of two rides too close together).
– Delay due to a late flight, with the driver not showing up at the new arrival time.
– Delay caused by heavy traffic or a traffic accident, with the customer unwilling to wait.
– The driver claims to have arrived on time but may not have used the app correctly or states that the GPS was not functioning properly.
3. Penalties for Confirmed Driver’s Non-Appearance:
A. For Individual Drivers:
– Report of a penalty (see penalty policies).
– The driver does not receive payment for the transfer.
B. For Drivers from the Sending Company:
– Report of a penalty (see penalty policies).
– The driver does not receive payment for the transfer.
– Sanction equal to 20% of the expected reduction for the driver.
Important Notes:
If the driver is late, it is mandatory to contact the traveler in advance via call, SMS/WhatsApp to inform them of the delay.
Any malfunction or lack of app connection must be reported immediately to technical support at +39 3931335626; technical issues are not a reason for exclusion from this driver’s non-appearance policy.
We at Ncc.it dedicate attention and respect to our partners…
Sometimes a customer can ask you for a return service directly without going through the app.
This is strictly prohibited as expressed in the contract that you find on the page “Company profile” of the Dekstop version of the platform Ncc.it.
WELL-KNOWN
If a customer declares to have received your business card or your private number, the amount of the service performed through the app Ncc.it on his behalf will be totally deducted from your weekly payment.
In addition, your account will be suspended for the first time for a period of 30 days and if this happens again you will be permanently removed from the platform ncc.it.
It may happen that during a service, the customer leaves something of their property in the vehicle and needs it returned.
In this case, the app allows you to call the customer for 10 minutes after you have closed the service with the ‘END SERVICE’ button. If ten minutes have passed and you don’t know how to contact them, you can call support at +393931335626 or send an email to supporto@ncc.it, and we will connect you with them as soon as possible.
You are the most valuable asset we have, so we are committed to providing you with safety and peace of mind while you work.
That’s why our cancellation policies regarding customers are strict but fair!
They aim to ensure that your time is compensated fairly. That’s why we may even charge the customer 100% of the service fee if they do not cancel the reservation in time.
The customer has the right to cancel the chauffeur rental service reservation at any time. If the cancellation occurs within the last 6 hours before the pickup time, the driver will be subject to compensation according to the following percentages:
– 30% of the driver’s fee if the customer cancels between 4 and 6 hours before the pickup time.
– 50% of the driver’s fee if the customer cancels between 2 and 4 hours before the pickup time.
– 100% of the driver’s fee if the customer cancels within 2 hours before the pickup time, as specified in the “Customer No Show and Waiting Times Policy”.
However, in the six hours preceding the service, sometimes situations beyond the customers’ control may occur, such as sudden cancellations of the originally connected train or flight. In this case, the customer must immediately notify Ncc.it, providing proof of the cancellation and its time. Of course, in the absence of such notice, the previously described ordinary cancellation policy will apply. But if the customer proves the cancellation as described above, the service will not be charged to the customer and will not be included in your next payment.
Dear partner we know you are extremely professional!
But we like to always remember what we want to offer to our customers, so we ask you for essential precautions to perform your job at best.
- Keep your car clean and efficient
- Being polite and professional with passengers is essential
- Your work clothing is our first business card (Always use dark clothes so be as professional as possible)
- You load the luggage of customers in the luggage compartment
- Do not smoke on duty
- Do not use your mobile while driving
- Do not interrupt the service unless requested by the passenger
- Our partner support channels are reserved exclusively for you, do not share them with customers
By clicking on the logout button you will exit the app, of course all your data and your information are recorded in our data base but to return and use the services of the app you will have to log back with your credentials.
To download the app you can connect to the following pages depending on your device:
Customers
Drivers
In this section you will find the standard rates:
SEDANS
Normale
- Price per KM 1,20
- Price per minute 0,30
- Cost of call 4,50
- Minimum cost: 13,00
Luxury
- Price per KM 1,30
- Price per minute 0,50
- Cost of call 5,50
- Minimum cost 15,00 €
SINGLE VOLUMES
Normale
- Price per KM 1,20
- Price per minute 0,55
- Cost of call 7,50
- Minimum cost 14,00 €
Luxury
- Price per KM 1,60
- Price per minute 0,70
- Cost of call 8,50
- Minimum cost € 16.00
Rates may vary at the discretion of Ncc.it based on events, times, days or activities.
- ADDRESS OF DEPARTURE
- ADDRESS OF DESTINATION
- DATA
- HOUR
- Flight, train, ship, if any
- CREDIT CARD
First the system will ask you to enter your mobile number, with which you intend to request journeys. Once entered we will send you by SMS the confirmation code, which you must write in the appropriate space that will be presented.
Once confirmed the code you will access the page where you enter the password you will use to access the platform Ncc.it.
In your profile you can enter all the company data to receive automatic invoices from the system.
On the main screen called “New Journey” you will have the option to set the date and time of the service.
Side to the middle box called “Where are we going?” Click on the calendar (the gray button) will open a screen where you can enter your ride up to 5 days in advance , once set the time also confirms all by clicking on “Confirm”.
You will return to the “New Journey” screen and in this case the calendar will be colored orange, this means that the ride has been booked at a different time than the current one
WELL-KNOWN
If you don’t schedule your journey for a specific date and time, the system will create an instant journey.
On this page, you’ll find the list of cars available for the type of ride you’ve requested. You can choose the vehicle based on the type of vehicle, the number of people to transport, or the amount of luggage you have with you.
Of course, the price is for the complete service and not per person transported.
PLEASE NOTE
Our partners are not authorized to transport more people than allowed by the vehicle’s model.
You can find a summary of the journey details before confirming it, plus you can add some important details for the driver in the “NOTES” field.
WELL-KNOWN
On this screen you can select from those already registered or enter for the first time the credit card you want to use to pay for the service.
To make the selection of places you go to more frequently faster, we give you the opportunity to set them on the main screen in such a way as to make the planning of the journey faster.
Press “Home” or “Work” to set your usual place.
You can book a ride any individual who has already turned 18 years or otherwise minors (maximum 16 years) with authorization and delegation including identity document of the parent or guardian.
In our vehicles, small pets are welcome as long as they are confined in their transport cages.
For accuracy towards our partners, I recommend indicating the presence of your four-legged friend in the ‘NOTES’ section during the ride booking.
For international flights airlines recommend the presence at the airport at least two hours before the departure of the flight, we calculate almost always a maximum hour of journey when we have to reach airports inside the city (type Linate or Ciampino) or slightly distant type (Fiumicino). If your departure is from a more distant airport like Malpensa, count an hour and thirty of road. So your driver will have to pick you up three or three and a half hours before your flight departs, depending on where you leave from.
For domestic flights airlines recommend the presence at the airport at least an hour before the departure of the flight, Ncc.it we almost always calculate a rough hour of journey when we have to reach airports inside the city (type Linate or Ciampino) or slightly distant type (Fiumicino). If your departure is from a more distant airport like Malpensa, count an hour and thirty of road. So your driver will have to pick you up two or two and a half hours before your flight departs, depending on where you leave from.
You can book your ride to the destination you need.
Our partners can take you to the airport, stations, harbours, destinations within the city, mountain resorts, seaside resorts, cities of art or other nations.
Sorry…. in all our means is no smoking!
It wouldn’t be respectful to the customer after you…
Most of our customers are private companies, multinationals or public entities with which we have business relations.
In your profile set up the account as “company” and start registering all your employees by providing them with credentials to enter the site and app.
All their movements will be tracked and invoiced to your company.
On the platform Ncc.it you can enter the services with an advance of five days from the date of the ride, however the system will start looking for your car immediately. This is because we want to make sure that drivers are really available, so as not to create disruption. As soon as the system has found a partner willing to do your run it will send you a notification on the app or an email in case you did not have our app installed on your device.
When you ask a last minute or scheduled journey, the system generates a pre-authorisation on the card you have entered in the payment methods, to protect Ncc.it and its partners from cancellation of journeys in a manner not in accordance with our cancellation policies.
Pre-authorization can be done on any type of card you have entered, credit card, debit or prepaid card.
The amount that is blocked, it is collected at the end of the journey but may undergo minor changes depending on the time and the way that is made to reach your destination.
In any case if the service will not be carried out by one of our partners the pre-authorisation will automatically expire after 7 days, which are counted from when you make the booking.
When you request a journey, the system checks and blocks the availability of the service amount with a pre-authorization. If the funds aren’t found in the credit or debit card, the process is interrupted and the journey cannot be booked.
When you are at the time of booking, you will need to enter or have a valid credit card already available in your account, this will allow you to have the choice to pay in advance by credit card or pay in cash directly to the driver at the end of the service.
I advise you that in any case the system will carry out a pre-authorisation of the amount equal to the cost of the journey. Where you have decided to pay in cash, the pre-authorisation will expire after two days after the service, without any kind of additional cost.
