App and Portal Usage
On the Ncc.it platform, you can schedule services with a lead time of five days from the date of the ride; however, the system will start looking for your vehicle right away. This is because we want to ensure that drivers are genuinely available, so as not to create inconveniences. As soon as the system finds a partner willing to fulfill your ride, it will send you a notification on the app or an email if you don’t have our app installed on your device
If you forget your password, don’t worry, we have a way to recover it…
FROM THE PORTAL
Once you enter your mobile number and input the confirmation code sent by our system, you will reach the step where you need to enter the password. Look carefully inside the box where you enter the password, and on the right side, you will see the red text saying “Forgot Password.” By clicking on it, you will start the procedure to recover your password.
FROM THE APP
The system, automatically recognizing your number, will display your email in the first box, which you provided during registration. (If you intend to change the email, this is not the time to do it.)
Below the orange “LOGIN” button, you will find the button to start the password recovery procedure. If you click it, you just need to follow the guided procedure to easily access your app.
PLEASE NOTE:
To complete the recovery procedure, you need access to the email listed in the Email
By clicking on the logout button you will exit the app, of course all your data and your information are recorded in our data base but to return and use the services of the app you will have to log back with your credentials.
To download the app you can connect to the following pages depending on your device:
Customers
Drivers
First the system will ask you to enter your mobile number, with which you intend to request journeys. Once entered we will send you by SMS the confirmation code, which you must write in the appropriate space that will be presented.
Once confirmed the code you will access the page where you enter the password you will use to access the platform Ncc.it.
In your profile you can enter all the company data to receive automatic invoices from the system.
On the main screen called “New Journey” you will have the option to set the date and time of the service.
Side to the middle box called “Where are we going?” Click on the calendar (the gray button) will open a screen where you can enter your ride up to 5 days in advance , once set the time also confirms all by clicking on “Confirm”.
You will return to the “New Journey” screen and in this case the calendar will be colored orange, this means that the ride has been booked at a different time than the current one
WELL-KNOWN
If you don’t schedule your journey for a specific date and time, the system will create an instant journey.
On this page, you’ll find the list of cars available for the type of ride you’ve requested. You can choose the vehicle based on the type of vehicle, the number of people to transport, or the amount of luggage you have with you.
Of course, the price is for the complete service and not per person transported.
PLEASE NOTE
Our partners are not authorized to transport more people than allowed by the vehicle’s model.
You can find a summary of the journey details before confirming it, plus you can add some important details for the driver in the “NOTES” field.
WELL-KNOWN
On this screen you can select from those already registered or enter for the first time the credit card you want to use to pay for the service.
To make the selection of places you go to more frequently faster, we give you the opportunity to set them on the main screen in such a way as to make the planning of the journey faster.
Press “Home” or “Work” to set your usual place.
You can book a ride any individual who has already turned 18 years or otherwise minors (maximum 16 years) with authorization and delegation including identity document of the parent or guardian.
For international flights airlines recommend the presence at the airport at least two hours before the departure of the flight, we calculate almost always a maximum hour of journey when we have to reach airports inside the city (type Linate or Ciampino) or slightly distant type (Fiumicino). If your departure is from a more distant airport like Malpensa, count an hour and thirty of road. So your driver will have to pick you up three or three and a half hours before your flight departs, depending on where you leave from.
For domestic flights airlines recommend the presence at the airport at least an hour before the departure of the flight, Ncc.it we almost always calculate a rough hour of journey when we have to reach airports inside the city (type Linate or Ciampino) or slightly distant type (Fiumicino). If your departure is from a more distant airport like Malpensa, count an hour and thirty of road. So your driver will have to pick you up two or two and a half hours before your flight departs, depending on where you leave from.
You can book your ride to the destination you need.
Our partners can take you to the airport, stations, harbours, destinations within the city, mountain resorts, seaside resorts, cities of art or other nations.
Most of our customers are private companies, multinationals or public entities with which we have business relations.
In your profile set up the account as “company” and start registering all your employees by providing them with credentials to enter the site and app.
All their movements will be tracked and invoiced to your company.
On the platform Ncc.it you can enter the services with an advance of five days from the date of the ride, however the system will start looking for your car immediately. This is because we want to make sure that drivers are really available, so as not to create disruption. As soon as the system has found a partner willing to do your run it will send you a notification on the app or an email in case you did not have our app installed on your device.
Payments and Invoicing
In this section you will find the standard rates:
SEDANS
Normale
- Price per KM 1,20
- Price per minute 0,30
- Cost of call 4,50
- Minimum cost: 13,00
Luxury
- Price per KM 1,30
- Price per minute 0,50
- Cost of call 5,50
- Minimum cost 15,00 €
SINGLE VOLUMES
Normale
- Price per KM 1,20
- Price per minute 0,55
- Cost of call 7,50
- Minimum cost 14,00 €
Luxury
- Price per KM 1,60
- Price per minute 0,70
- Cost of call 8,50
- Minimum cost € 16.00
Rates may vary at the discretion of Ncc.it based on events, times, days or activities.
When you ask a last minute or scheduled journey, the system generates a pre-authorisation on the card you have entered in the payment methods, to protect Ncc.it and its partners from cancellation of journeys in a manner not in accordance with our cancellation policies.
Pre-authorization can be done on any type of card you have entered, credit card, debit or prepaid card.
The amount that is blocked, it is collected at the end of the journey but may undergo minor changes depending on the time and the way that is made to reach your destination.
In any case if the service will not be carried out by one of our partners the pre-authorisation will automatically expire after 7 days, which are counted from when you make the booking.
When you request a journey, the system checks and blocks the availability of the service amount with a pre-authorization. If the funds aren’t found in the credit or debit card, the process is interrupted and the journey cannot be booked.
When you are at the time of booking, you will need to enter or have a valid credit card already available in your account, this will allow you to have the choice to pay in advance by credit card or pay in cash directly to the driver at the end of the service.
I advise you that in any case the system will carry out a pre-authorisation of the amount equal to the cost of the journey. Where you have decided to pay in cash, the pre-authorisation will expire after two days after the service, without any kind of additional cost.
In transit
The term ‘no show’ indicates that we were unable to reach you by phone and that you did not present yourself to the driver within the specified time, while the latter was waiting for you with the sign.
For airport arrival services, we commit to waiting up to 60 minutes from the landing of your flight. For train station arrival services, we commit to waiting up to 20 minutes. For port arrivals, we commit to waiting up to 30 minutes. For all other services, we commit to waiting up to 15 minutes. In case you encounter difficulties reaching us due to reasons beyond your control (such as passport checks or delays in baggage claim), our driver will be available to wait for you to ensure that the service is successfully completed.
PLEASE NOTE:
It is essential that you contact us within the aforementioned timeframes to ensure your presence.
In the event of a customer no-show, 100% of the service cost will be charged.
In our vehicles, small pets are welcome as long as they are confined in their transport cages.
For accuracy towards our partners, I recommend indicating the presence of your four-legged friend in the ‘NOTES’ section during the ride booking.
Sorry…. in all our means is no smoking!
It wouldn’t be respectful to the customer after you…
Modify and Cancel
The customer has the right to cancel the chauffeur rental service reservation at any time, personally executing the cancellation through the Portal or the Ncc.it app or by contacting Ncc.it technical support in case of any issues.
If the service cancellation occurs within the last 6 hours before the pickup time, the driver will be subject to compensations according to the following percentages:
– 30% of the driver’s fee if the customer cancels between 4 and 6 hours before the pickup time.
– 50% of the driver’s fee if the customer cancels between 2 and 4 hours before the pickup time.
– 100% of the driver’s fee if the customer cancels within 2 hours before the pickup time, as specified in the ‘Customer No Show Policy’.
However, in the event of cancellation of the originally connected train or flight to the chauffeur rental service, the customer must immediately notify NCC.it, providing evidence of the cancellation. In the absence of such notice, the previously described ordinary cancellation policy will apply.
