1. What is the Driver’s Non-Appearance?
It indicates a driver who is not at the pick-up location within the established time (specified in the ride).
According to Ncc.it policies, the driver’s non-appearance occurs when the driver is not at the pick-up point at the scheduled time, as confirmed by geolocation and the customer’s view of the driver’s location through the customer app. In this case, the transfer is canceled.
2. Causes of Driver’s Non-Appearance:
The driver’s non-appearance can occur for various reasons:
– The driver may not have reached the pick-up point due to forgetfulness.
– Driver delay due to suboptimal scheduling (acceptance of two rides too close together).
– Delay due to a late flight, with the driver not showing up at the new arrival time.
– Delay caused by heavy traffic or a traffic accident, with the customer unwilling to wait.
– The driver claims to have arrived on time but may not have used the app correctly or states that the GPS was not functioning properly.
3. Penalties for Confirmed Driver’s Non-Appearance:
A. For Individual Drivers:
– Report of a penalty (see penalty policies).
– The driver does not receive payment for the transfer.
B. For Drivers from the Sending Company:
– Report of a penalty (see penalty policies).
– The driver does not receive payment for the transfer.
– Sanction equal to 20% of the expected reduction for the driver.
Important Notes:
If the driver is late, it is mandatory to contact the traveler in advance via call, SMS/WhatsApp to inform them of the delay.
Any malfunction or lack of app connection must be reported immediately to technical support at +39 3931335626; technical issues are not a reason for exclusion from this driver’s non-appearance policy.
